Terms & Conditions

Last updated: 13-July-2026

These Terms and Conditions govern your use of the Zentiq Energy website.

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with them, please stop using the website.

1. About Zentiq Energy

For the purposes of these Terms and Conditions, “Zentiq Energy”, “we”, “us” and “our” refer to:

Legal company name: Zentiq Energy
Registered office: 20–22 Wenlock Road, London, England, N1 7GU
Email: info@zentiqenergy.com
Telephone: 0044 0207 0461830

Zentiq Energy provides information about battery health intelligence, battery diagnostics, reporting technology, franchise opportunities, white-label partnerships, training, fleet and dealer solutions, and hybrid and electric vehicle battery-related services.

2. Scope of These Terms

These Terms and Conditions apply to your use of:

• The Zentiq Energy website
• Website content
• Online enquiry forms
• Franchise application forms
• Job application forms
• Downloadable website resources
• Publicly available reports, guides and materials

Separate terms may apply when you:

• Enter into a franchise agreement
• Use the Zentiq Energy platform or software
• Purchase a product or service
• Book battery testing or diagnostics
• Enter into a white-label arrangement
• Attend training
• Use a partner portal
• Become a fleet, dealer, auction or insurance partner

Where separate written terms apply, those terms will take priority for that specific relationship.

3. Website Use

You may use this website only for lawful purposes.

You must not:

• Use the website in breach of any applicable law
• Attempt to gain unauthorised access to the website or its systems
• Introduce viruses, malware or other harmful material
• Interfere with the website’s security or operation
• Use automated tools to copy or extract content without permission
• Misrepresent your identity or business
• Submit false, misleading or fraudulent information
• Use the website to harass, threaten or harm another person
• Use Zentiq Energy content to promote an unauthorised business
• Pretend to be a Zentiq Energy franchisee, employee or representative
• Copy reports, certificates or branded materials for unauthorised use

We may restrict or block access where we reasonably believe the website is being misused.

4. Website Information

We aim to keep website information accurate, clear and current.

However, website content is provided for general information only.

It should not be treated as:

• Legal advice
• Financial advice
• Tax advice
• Investment advice
• Technical approval for a specific repair
• A guaranteed battery diagnosis
• A binding franchise offer
• A promise of earnings or business performance
• A substitute for professional inspection or testing

Battery condition, vehicle suitability and service recommendations depend on the individual battery, vehicle, diagnostic data and operating circumstances.

You should obtain appropriate professional advice before making an important financial, technical, legal or commercial decision.

5. Franchise Information

Information about franchise opportunities is provided for initial information and discussion only.

Nothing on this website constitutes:

• A legally binding franchise offer
• A franchise agreement
• An earnings guarantee
• A territory reservation
• Approval of an application
• An investment recommendation

A franchise relationship will only arise after the required assessment, disclosure, legal documentation, payments and signed agreements have been completed.

Please read our Franchise Disclaimer before submitting an application.

EV Battery Diagnostic Franchise

The EV Diagnostic Franchise may support approved activities such as:

• Battery testing
• EV battery diagnostics
• Battery health assessments
• Battery health reports
• Battery health certificate generation

This package does not automatically include battery repair, replacement, reconditioning or remanufacturing.

Complete Franchise Package

The Complete Franchise Package may support wider approved hybrid battery work, including:

• Hybrid battery testing
• Hybrid battery diagnostics
• Hybrid battery repair
• Hybrid battery replacement
• Hybrid battery reconditioning
• Related hybrid battery services

The exact scope of each package is defined in the applicable franchise agreement, operating manuals and training documents.

6. Applications and Enquiries

You may submit an enquiry, franchise application, partnership enquiry or job application through the website.

By submitting information, you confirm that:

• The information is accurate to the best of your knowledge
• You have authority to provide the information
• You are not impersonating another person
• You understand that submission does not guarantee approval
• You agree that we may contact you about the enquiry

We may reject or decline to progress an application or enquiry where:

• Information is incomplete or inaccurate
• The opportunity is unavailable
• The applicant does not meet the relevant requirements
• The proposed territory is unavailable
• There are legal, commercial or operational concerns
• We consider the relationship unsuitable

We are not required to provide detailed reasons unless required by law.

Personal information submitted through forms will be handled in accordance with our Privacy Policy.

7. Battery and Technical Information

Battery information on this website is educational and general in nature.

Battery testing, diagnostics, repair, replacement and reconditioning may involve:

• High-voltage systems
• Electrical hazards
• Fire risk
• Chemical exposure
• Heavy components
• Vehicle-specific procedures
• Specialist tools and training

No person should carry out battery-related work unless they are suitably trained, equipped, insured and legally authorised.

Website content should not be used as a substitute for:

• A full battery inspection
• Vehicle manufacturer guidance
• Approved technical procedures
• A qualified technician’s judgment
• Applicable safety rules
• Local laws and standards

Zentiq Energy is not responsible for unauthorised or unsafe work carried out using general website information.

8. Battery Reports and Certificates

Battery health reports and certificates are based on the information, equipment, test conditions and diagnostic data available at the time of testing.

They may reflect:

• Battery condition at a specific time
• Available diagnostic data
• Vehicle information supplied
• Testing methods used
• Software calculations
• Technician observations

A battery report or certificate does not guarantee:

• Future battery life
• Future vehicle performance
• The absence of hidden faults
• That no fault will develop later
• A specific resale value
• Manufacturer warranty approval
• Insurance approval
• Suitability for every intended use

Reports should be read together with any stated limitations, test conditions and recommendations.

Unauthorised alteration, copying or misuse of a Zentiq Energy report or certificate is prohibited.

9. Platform and Technology Information

Descriptions of the Zentiq Energy platform, applications, dashboards, reporting tools and software features are provided for general information.

Features may vary according to:

• Package
• Subscription
• Country
• User role
• Hardware compatibility
• Third-party integration
• Legal requirements
• Platform updates

We may change, improve, replace, suspend or remove features where reasonably necessary.

Website descriptions do not create a guaranteed service level.

Platform use may be governed by separate:

• Software terms
• Subscription terms
• Licence terms
• Service-level terms
• Data-processing terms

10. Prices, Fees and Investment Figures

Any prices, franchise fees, investment ranges, operating costs, savings estimates or commercial figures shown on the website are general estimates unless clearly stated otherwise.

Actual amounts may vary because of:

• Country
• Currency
• Tax
• Shipping
• Equipment
• Premises
• Training
• Insurance
• Licensing
• Staffing
• Working capital
• Local legal requirements
• Package selected

We may change indicative prices or commercial information without notice.

A binding price will only be created through an accepted quotation, order, invoice or signed agreement.

11. No Earnings Guarantee

We do not guarantee:

• Revenue
• Profit
• Return on investment
• Customer numbers
• Market share
• Payback period
• Business growth
• Territory success
• Future demand

Business performance depends on factors outside our control, including market conditions, location, management, competition, pricing, staffing, investment and local demand.

Examples and case studies must not be treated as promises of future results.

12. Case Studies and Example Scenarios

The website may include:

• Verified case studies
• Anonymised examples
• Illustrative scenarios
• Typical use cases
• Business modelling examples

Unless clearly identified as a verified customer case, a scenario should be treated as an illustration only.

Results achieved by one business may not be achieved by another.

Any financial or performance figures should be read together with their context, assumptions and limitations.

13. Intellectual Property

Unless otherwise stated, all intellectual property rights in the website and its content belong to Zentiq Energy or its licensors.

This includes:

• Text
• Graphics
• Logos
• Brand names
• Trademarks
• Photographs
• Videos
• Reports
• Certificates
• Software descriptions
• Training material
• Diagrams
• Processes
• Page layouts
• Downloads

You may view and print reasonable extracts for personal or internal business evaluation.

You must not, without written permission:

• Republish website content
• Sell or license the content
• Copy substantial parts of the website
• Remove copyright or trademark notices
• Modify reports or certificates
• Use Zentiq branding commercially
• Create misleading derivative material
• Use content to represent an unauthorised franchise or partnership

No licence to use Zentiq Energy trademarks or business systems is granted merely by using the website.

14. User-Submitted Content

Where you submit text, documents, images, files or other material, you confirm that:

• You have the right to submit it
• It is accurate and lawful
• It does not infringe another person’s rights
• It does not contain malicious software
• It does not contain unlawful or abusive material

You grant us permission to use the submitted material only as reasonably necessary to assess, respond to or deliver the relevant enquiry, application or service.

We may remove or reject material that breaches these Terms.

15. Third-Party Websites

The website may contain links to third-party websites.

These links are provided for convenience or information.

We do not control third-party websites and are not responsible for:

• Their content
• Their accuracy
• Their availability
• Their security
• Their products or services
• Their privacy practices

A link does not necessarily mean that Zentiq Energy endorses or has a commercial relationship with the third party.

You should review the third party’s own terms and privacy policy.

16. Website Availability

We aim to keep the website available, but we do not guarantee uninterrupted access.

The website may be unavailable because of:

• Maintenance
• Technical faults
• Cybersecurity issues
• Hosting problems
• Internet failures
• Third-party service interruptions
• Events outside our reasonable control

We may suspend, withdraw or change any part of the website without notice where reasonably necessary.

17. Security

You are responsible for using suitable security measures when accessing the website.

You must not attempt to:

• Probe website security
• Bypass access controls
• Access restricted systems
• Intercept data
• Upload malicious code
• Launch denial-of-service attacks

Suspected unlawful activity may be reported to the relevant authorities.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

This includes liability that cannot legally be excluded for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Mandatory consumer rights
• Any other liability that cannot lawfully be excluded

Subject to those limitations, Zentiq Energy will not be responsible for losses arising solely from reliance on general website content where no separate contractual relationship exists.

To the extent permitted by law, we are not responsible for:

• Indirect or consequential loss
• Loss of profit
• Loss of business opportunity
• Loss of anticipated savings
• Loss of goodwill
• Loss of data
• Business interruption
• Loss caused by third-party websites
• Loss caused by unauthorised use of website information

Where you enter into a separate agreement with Zentiq Energy, liability will be governed by that agreement.

UK guidance warns that consumer terms must be fair and cannot simply remove statutory rights or impose unfair exclusions.

19. Consumer Rights

Nothing in these Terms affects any consumer rights that cannot legally be excluded.

Where Zentiq Energy supplies goods, services or digital content to a consumer, separate consumer terms may apply.

Those terms should explain matters such as:

• Price
• Payment
• Delivery
• Cancellation rights
• Refunds
• Service standards
• Complaints
• Warranty rights

These website Terms alone should not be used as the complete contract for a consumer purchase.

20. Privacy and Cookies

We process personal information in accordance with our Privacy Policy.

We use cookies and similar technologies as explained in our Cookie Policy.

Privacy notices should clearly explain why personal information is collected, how it is used, how long it is kept and whether it is shared.

21. Suspension and Termination

We may suspend or terminate access to the website where a user:

• Breaches these Terms
• Misuses the website
• Attempts unauthorised access
• Submits fraudulent information
• Infringes intellectual property
• Creates a security risk
• Acts unlawfully

Termination does not affect rights or obligations that arose before termination.

22. Changes to These Terms

We may update these Terms and Conditions when:

• The website changes
• Our services change
• Our business model changes
• Legal requirements change
• New features are introduced

The latest version will be published on this page with an updated date.

Your continued use of the website after an update will mean that the new Terms apply to future use.

23. No Waiver

If we delay or choose not to enforce a right, that does not mean we permanently give up that right.

A waiver will only be effective where it is confirmed in writing.

24. Severability

If a court or competent authority finds part of these Terms invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

25. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy and Franchise Disclaimer, form the terms governing general use of this website.

They do not replace any separate written commercial agreement entered into with Zentiq Energy.

26. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, unless another mandatory law applies.

The courts of England and Wales will have jurisdiction over disputes relating to these Terms, subject to any mandatory rights available to consumers in another jurisdiction.

Public-sector website terms commonly include governing-law, severability, waiver and circumstances-beyond-control provisions, but your final wording should reflect Zentiq Energy’s actual legal structure and target markets.

27. Contact Us

Questions about these Terms and Conditions should be sent to:

Zentiq Energy
Legal company name: Zentiq Energy
Registered office: 20–22 Wenlock Road, London, England, N1 7GU
Email: info@zentiqenergy.com
Telephone: 0044 0207 0461830