Privacy Policy

Last updated: 13-July-2026

Zentiq Energy respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an application, use our services, request information or enter into a business relationship with us.

It also explains the rights that may be available to you under applicable data protection laws.

1. About Zentiq Energy

For the purposes of this Privacy Policy, “Zentiq Energy”, “we”, “us” and “our” refer to:

Legal company name: Zentiq Energy
Registered office: 20–22 Wenlock Road, London, England, N1 7GU
Email: info@zentiqenergy.com
Telephone: 0044 0207 0461830

Where Zentiq Energy decides how and why personal information is processed, it acts as the data controller.

In some business relationships, Zentiq Energy may process information on behalf of a franchisee, white-label partner, workshop, dealer, fleet operator or another organisation. In those circumstances, that organisation may be the data controller, and Zentiq Energy may act as a data processor.

2. Who This Policy Applies To

This Privacy Policy may apply to:

• Website visitors
• Prospective and existing franchisees
• White-label partners
• Workshop and service partners
• Platform users
• Fleet operators
• Dealers and auction businesses
• Insurance and assessment partners
• Customers requesting battery-related services
• Job applicants
• Suppliers and professional advisers
• People who contact us with an enquiry
• Representatives of companies and other organisations

3. Personal Information We May Collect

The information we collect depends on how you interact with Zentiq Energy.

Information you provide directly

We may collect:

• Your name
• Email address
• Telephone number
• Home or business address
• Country, city or proposed territory
• Company name
• Job title
• Business type
• Preferred contact method
• Information included in messages or enquiries
• Franchise package interests
• White-label partnership interests
• Platform or demonstration requests
• Automotive or technical experience
• Existing workshop or business details
• Preferred launch timeframe
• Approximate investment range
• Information submitted through application forms
• CV, employment history and job application details
• Payment and billing information, where applicable
• Information you provide during calls, meetings or correspondence

Please do not provide sensitive personal information unless we specifically request it and there is a valid reason for us to collect it.

Information collected automatically

When you use our website, we may collect technical information such as:

• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Approximate location based on IP address
• Pages visited
• Date and time of visits
• Referral source
• Time spent on pages
• Website interaction information
• Cookie and consent preferences

Some of this information may be collected through cookies and similar technologies. Further information is available in our Cookie Policy.

Battery, vehicle and service information

When our services, software or reporting systems are used, we may receive information such as:

• Vehicle make and model
• Vehicle year
• Vehicle identification information
• Mileage
• Battery type
• Battery test results
• Diagnostic information
• Fault codes
• State-of-health information
• State-of-charge information
• Battery condition data
• Repair, replacement or reconditioning recommendations
• Service history
• Report and certificate information
• Workshop or technician details

Battery and vehicle data may not always identify an individual. However, where it can be linked to a customer, vehicle owner, account or other identifiable person, we will treat it as personal information.

Information obtained from other sources

We may receive information from:

• Franchisees and franchise applicants
• White-label and service partners
• Dealers, fleets, auctions and insurance partners
• Publicly available business sources
• Professional advisers
• Marketing and referral partners
• Analytics, advertising and technology providers
• Recruitment platforms
• Social media platforms, where you interact with us

Where required, we will provide relevant privacy information when we obtain personal data from another source.

4. How We Use Personal Information

We may use personal information to:

• Respond to enquiries
• Provide requested information
• Assess franchise applications
• Discuss franchise territories and opportunities
• Assess white-label partnership enquiries
• Arrange platform demonstrations
• Create and manage customer or partner accounts
• Provide battery testing, diagnostics, reports or certificates
• Support fleet, dealer, auction and insurance solutions
• Provide technical, operational or commercial support
• Deliver training and onboarding
• Manage franchisee and partner relationships
• Process payments and maintain financial records
• Communicate about services, applications or agreements
• Improve our website, platform and services
• Monitor website performance and security
• Prevent fraud, misuse and unauthorised access
• Meet legal, regulatory and contractual obligations
• Handle complaints, disputes or legal claims
• Assess job applications
• Recruit and manage personnel
• Send marketing communications where permitted
• Develop anonymised or aggregated business and battery insights

Where we use anonymised information that can no longer identify a person, that information may fall outside applicable data protection laws.

5. Lawful Bases for Processing

We only process personal information where we have a lawful reason to do so.

Depending on the circumstances, we may rely on one or more of the following lawful bases.

Consent

We may rely on your consent when:

• You choose to receive certain marketing communications
• You accept non-essential cookies
• You provide information for a specific optional purpose

Where we rely on consent, you may withdraw it at any time. Withdrawal will not affect processing that took place before consent was withdrawn.

Contract

We may process information where it is necessary to:

• Take steps at your request before entering into an agreement
• Assess or progress a franchise application
• Provide services under a contract
• Manage a customer, partner or platform account
• Meet our obligations under an agreement

Legal obligation

We may process information where needed to comply with legal duties, including:

• Accounting and tax requirements
• Employment obligations
• Regulatory requirements
• Court orders
• Fraud prevention and legal reporting duties

Legitimate interests

We may process information where it is necessary for our legitimate business interests and where those interests are not overridden by your rights.

These interests may include:

• Operating and improving our business
• Responding to business enquiries
• Managing franchise and commercial relationships
• Protecting our website, systems and users
• Preventing fraud and misuse
• Maintaining accurate business records
• Understanding how our website and services are used
• Promoting relevant business services to professional contacts
• Establishing or defending legal claims

Where appropriate, we consider the effect of this processing on the people concerned.

Employment obligations

For recruitment and employment-related processing, we may also rely on legal obligations, contractual necessity and other lawful grounds available under applicable employment and data protection laws.

6. Marketing Communications

We may send information about Zentiq Energy services, franchise opportunities, platform developments, events or related business opportunities where:

• You have given consent
• You have requested the information
• The communication is otherwise permitted by law

You can stop receiving marketing communications at any time by:

• Using the unsubscribe option in an email
• Contacting us at info@zentiqenergy.com
• Updating your communication preferences, where available

Stopping marketing messages will not prevent us from sending essential communications relating to an enquiry, application, account, service or agreement.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning
• Remember user preferences
• Understand website usage
• Measure performance
• Improve user experience
• Support advertising or marketing, where permitted

Strictly necessary cookies may operate without optional consent where permitted by law. Non-essential cookies should only be used after the appropriate consent has been obtained.

The ICO requires organisations to give clear information about how cookies work and what they are used for. Users should also be given an appropriate choice before non-essential cookies are placed on their devices.

Please read our Cookie Policy for further details about the cookies used on our website and how to manage your preferences.

8. Sharing Personal Information

We may share personal information with trusted parties where it is necessary and lawful.

These may include:

• Zentiq Energy group companies
• Authorised franchisees
• White-label partners
• Workshops and service partners
• Technology and software providers
• Website hosting providers
• Cloud storage providers
• Payment processors
• Customer relationship management providers
• Email and communication providers
• Analytics providers
• Professional advisers
• Accountants and auditors
• Solicitors and legal advisers
• Insurers
• Recruitment providers
• Regulators, courts and public authorities
• Potential investors, buyers or business partners in connection with a business transaction

We do not sell personal information to third-party advertisers.

Where another business receives personal information as an independent controller, that business is responsible for its own compliance with applicable data protection law.

Where a service provider processes information on our behalf, we expect it to follow our instructions, use appropriate safeguards and only process information for agreed purposes.

9. International Data Transfers

Zentiq Energy may operate with customers, franchisees, partners, suppliers and technology providers in different countries.

As a result, personal information may be transferred to or accessed from countries outside the United Kingdom or the country in which you live.

Where required, we will use appropriate safeguards for international transfers. These may include:

• Transfer to a country recognised as providing an adequate level of protection
• Approved contractual safeguards
• The UK International Data Transfer Agreement
• The UK Addendum to approved contractual clauses
• Standard Contractual Clauses
• Another legally recognised transfer mechanism

International data-transfer rules may require safeguards such as adequacy decisions or approved contractual clauses.

You may contact us for further information about the safeguards used for a particular transfer.

10. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The retention period may depend on:

• The type of information
• The reason it was collected
• Whether a business relationship continues
• Contractual requirements
• Legal and regulatory obligations
• Accounting and tax requirements
• Potential complaints or legal claims
• Security and fraud-prevention needs

As a general guide:

General enquiries may be retained for 60 days.
Unsuccessful franchise applications may be retained for 60 days.
Job applications may be retained for 60 days.
Customer and partner records may be retained throughout the relationship and for one year afterwards.
Financial and transaction records may be retained for the period required by law.
Marketing information may be retained until consent is withdrawn, an objection is made or the information is no longer needed.

Information may be kept for longer where required by law or where needed to establish, exercise or defend legal claims.

11. How We Protect Personal Information

We take reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

Depending on the systems and risks involved, these measures may include:

• Access controls
• Password protection
• Encryption where appropriate
• Secure hosting
• System monitoring
• Backups
• Staff confidentiality requirements
• Data-handling procedures
• Supplier checks
• Incident-response processes

No website, electronic communication or storage system can be guaranteed to be completely secure. You should take reasonable care when sending information online and protecting passwords or account details.

12. Your Data Protection Rights

Depending on where you live and the law that applies, your rights may include:

Right of access

You may ask for confirmation of whether we process your personal information and request a copy of it.

Right to rectification

You may ask us to correct inaccurate or incomplete information.

Right to erasure

You may ask us to delete personal information in certain circumstances.

Right to restrict processing

You may ask us to limit the way we use your information in certain circumstances.

Right to object

You may object to processing based on legitimate interests or to the use of your information for direct marketing.

Right to data portability

You may have the right to receive certain information in a structured, commonly used and machine-readable format or ask for it to be transferred to another organisation.

Right to withdraw consent

Where processing is based on consent, you may withdraw your consent at any time.

Rights relating to automated decisions

You may have rights where a decision with significant effects is made solely through automated processing.

These rights are not absolute and may be subject to legal conditions or exemptions.

To exercise a right, contact us using the information provided below. We may need to confirm your identity before completing a request.

We will normally respond within the period required by applicable law.

13. Automated Decision-Making

Zentiq Energy does not intend to make decisions that produce legal or similarly significant effects on individuals solely through automated processing unless:

• It is necessary for a contract
• It is authorised by law
• You have given explicit consent

Battery diagnostics, platform results or automated assessments may support a business or technical decision. Where appropriate, these results should be reviewed by a suitably qualified person before a significant action is taken.

14. Job Applicants

When you apply for a position with Zentiq Energy, we may use your information to:

• Assess your suitability
• Communicate about your application
• Arrange interviews
• Verify information where lawful
• Maintain recruitment records
• Meet legal obligations

Recruitment information may include your CV, qualifications, employment history, contact information, interview notes, right-to-work information and information provided by referees.

Where special-category information is required, it will only be processed where there is a lawful basis and an additional legal condition.

Submitting an application does not guarantee employment or an interview.

15. Children’s Privacy

Our website and commercial services are not intended for children.

We do not knowingly collect personal information directly from children through franchise, business, employment or platform forms.

Please contact us if you believe a child has provided personal information to us without appropriate authority.

16. Third-Party Websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices, content or security of third-party websites. You should read the privacy policy of any external website before providing personal information.

17. Complaints

Please contact us first if you have concerns about how we use your personal information.

You may also have the right to complain to the data protection authority in the country where you live or work.

In the United Kingdom, the supervisory authority is the Information Commissioner’s Office.

Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113

You are not required to contact us before making a complaint to a supervisory authority.

18. Changes to This Privacy Policy

We may update this Privacy Policy when:

• Our services change
• Our business structure changes
• We introduce new technology
• Our legal obligations change
• We change how personal information is processed

The updated version will be published on this page with a revised “Last updated” date.

Where a change materially affects how we use personal information, we may provide an additional notice where appropriate.

19. Contact Us

For questions about this Privacy Policy, to exercise your rights or to raise a privacy concern, contact:

Zentiq Energy
Legal company name: Zentiq Energy
Address: 20–22 Wenlock Road, London, England, N1 7GU
Email: info@zentiqenergy.com
Telephone: +44 207 046 1830