Cookie Policy

Last updated: 13-July-2026

This Cookie Policy explains how Zentiq Energy uses cookies and similar technologies when you visit our website.

It should be read together with our Privacy Policy, which explains how we collect, use and protect personal information.

1. About Zentiq Energy

For the purposes of this Cookie Policy, “Zentiq Energy”, “we”, “us” and “our” refer to:

Legal company name: Zentiq Energy
Registered office: 20–22 Wenlock Road, London, England, N1 7GU
Email: info@zentiqenergy.com
Telephone: 0044 0207 0461830

2. What Are Cookies?

Cookies are small text files placed on your computer, mobile phone, tablet or other device when you visit a website.

They allow a website to store or retrieve information about your visit, device or preferences.

Cookies may be used to:

• Keep the website working
• Remember your preferences
• Maintain security
• Understand how visitors use the website
• Improve website performance
• Measure marketing activity
• Support embedded content or third-party services

Cookies may remain on your device for the duration of a browsing session or for a longer period.

3. Similar Technologies

This policy also applies to technologies that perform similar functions to cookies.

These may include:

• Local storage
• Session storage
• Tracking pixels
• Web beacons
• Tags
• Scripts
• Software development kits
• Device identifiers
• Embedded content technologies

UK cookie rules may apply whenever information is stored on, or accessed from, a user’s device, not only when traditional cookies are used.

4. First-Party and Third-Party Cookies

First-party cookies

First-party cookies are placed directly by the Zentiq Energy website.

They may be used for website security, consent preferences, forms and core website functions.

Third-party cookies

Third-party cookies are placed by another organisation whose service, tool or content is used on our website.

These may include providers of:

• Website analytics
• Video content
• Maps
• Customer relationship management systems
• Advertising services
• Social media features
• Form tools
• Live chat
• Payment services

Third-party providers may use information collected through their technologies according to their own privacy and cookie policies.

5. Session and Persistent Cookies

Session cookies

Session cookies normally expire when you close your browser.

They may be used to support temporary website functions during a visit.

Persistent cookies

Persistent cookies remain on your device after you close your browser until they expire or are deleted.

They may be used to remember preferences or consent choices or recognise returning visitors.

6. Types of Cookies We May Use

Strictly Necessary Cookies

These cookies are required for the website to operate properly.

They may be used for:

• Website security
• Fraud prevention
• Network management
• Form operation
• Session management
• Saving cookie preferences
• Load balancing
• Protecting the website against malicious activity

Strictly necessary cookies may be used without optional consent where permitted by law, but they should still be explained in this policy.

You cannot disable these cookies through our cookie preference tool because the website may not function properly without them. You may still be able to block them through your browser, although this could affect website performance.

Functional Cookies

Functional cookies help provide additional features and remember choices you make.

They may be used to remember:

• Language preferences
• Country or region
• Form details
• Display preferences
• Previously selected settings
• Chat or support preferences

These cookies may be optional depending on how they are used.

Analytics and Performance Cookies

Analytics cookies help us understand how visitors use the website.

They may collect information such as:

• Pages visited
• Time spent on the website
• Buttons or links clicked
• Referral source
• Browser and device type
• General geographic region
• Website errors
• Page-loading performance

We may use this information to improve website content, navigation, speed and usability.

Analytics cookies should only be activated where the required consent has been obtained. Government and ICO guidance treat analytics cookies as optional rather than strictly necessary in most ordinary website situations.

Advertising and Marketing Cookies

Advertising cookies may be used to:

• Measure advertising performance
• Understand whether a visitor completed an enquiry
• Limit repeated advertising
• Build advertising audiences
• Show more relevant advertising
• Track visitors across websites or platforms

These cookies may be placed by advertising or social media providers.

They will only be activated after you provide the required consent.

Social Media Cookies

Social media cookies may be used where the website contains:

• Social sharing buttons
• Embedded social posts
• Social media videos
• Tracking pixels
• Links connected to social media platforms

These providers may recognise your device and connect website activity with your account, depending on their settings and policies.

Embedded Content Cookies

Pages may include embedded content from third-party providers, such as:

• YouTube or Vimeo videos
• Google Maps
• Calendly
• Social media posts
• External forms
• Chat systems

The provider may place cookies or collect technical information when the content loads or when you interact with it.

Where possible, non-essential embedded content should remain blocked until the appropriate consent has been given.

7. Cookie Consent

When you first visit the website, you may see a cookie banner or preference tool.

The tool should allow you to:

• Accept optional cookies
• Reject optional cookies
• Choose individual cookie categories
• Review this Cookie Policy
• Change your preferences later

Non-essential cookies should not be activated before you provide valid consent.

Continuing to browse the website should not be treated as consent.

Consent options should not use pre-ticked boxes or make the reject option unnecessarily difficult to find.

8. Changing or Withdrawing Consent

You can change or withdraw your cookie consent at any time.

You may do this by:

• Selecting the Cookie Settings link on our website
• Reopening the cookie preference tool
• Changing your browser settings
• Deleting stored cookies from your device

Withdrawing consent will not affect the lawfulness of processing that took place before consent was withdrawn.

Add a permanent Cookie Settings link in the website footer so visitors can reopen their preferences.

9. Browser Controls

Most browsers allow you to view, block or delete cookies.

You can normally find these options under:

• Settings
• Privacy
• Security
• Cookies and site data
• Preferences
• Options

Blocking all cookies may affect the operation of forms, preferences, security tools and other website features.

Browser controls may not remove every form of local storage or similar technology. You may also need to review device, application or platform settings.

10. Google Analytics

Include this section only if Google Analytics is actually installed.

We may use Google Analytics to understand how visitors use the website.

Google Analytics may collect information such as:

• Pages visited
• Time spent on pages
• Referral source
• Browser and device information
• General location information
• Website interactions

Google Analytics cookies should remain disabled until the visitor provides analytics consent.

Where available, we may use privacy-supporting configurations such as:

• IP-related safeguards
• Reduced data retention
• Restricted data sharing
• Consent Mode
• Advertising-feature controls

Actual Google Analytics cookie names and retention periods must be added to the cookie table after checking your account settings.

11. Google Ads and Other Advertising Tools

Include this section only if advertising tools are actually installed.

We may use advertising technologies to measure whether website visitors complete an enquiry or another action after seeing an advertisement.

These tools may use cookies, pixels or similar technologies to:

• Measure conversions
• Create audiences
• Limit repeated advertising
• Understand campaign performance
• Support remarketing

Advertising cookies will only be activated after the appropriate consent has been provided.

12. YouTube and Video Content

Include this section only if YouTube or another video platform is embedded on the website.

Embedded videos may allow the video provider to collect information about:

• The page visited
• Device and browser information
• Video interaction
• Account information, where the visitor is signed in

Where possible, we may use privacy-enhanced settings and prevent the video from loading until the user accepts the relevant cookie category.

The ICO itself notes that embedded video services may set cookies and should be explained to users.

13. Google Maps

Include this section only if Google Maps is embedded.

Google Maps may place cookies or collect technical data when a map loads or is used.

Where required, the map should remain blocked until functional or marketing consent is provided.

Visitors may still be given the business address in text form without loading the embedded map.

14. Forms, CRM and Enquiry Tools

Website forms may use cookies or local storage to:

• Maintain security
• Prevent spam
• Save progress
• Remember entered information
• Connect an enquiry to a customer relationship management system
• Measure completed enquiries

Some of these technologies may be strictly necessary. Others may require consent depending on their purpose.

Any CRM, form provider, spam-prevention tool or scheduling system should be listed in the cookie audit where it stores or accesses information on the visitor’s device.

15. Cookie Retention

Cookies remain on a device for different lengths of time.

Some expire when the browser closes.

Others may remain for days, months or longer.

We aim to use retention periods that are appropriate for the purpose of each cookie.

The exact period for each cookie should be included in the cookie table.

Cookie settings and consent should also be reviewed regularly, particularly when website tools or service providers change.

16. International Data Processing

Some cookie and technology providers may process information outside the United Kingdom or the country where the visitor is located.

Where personal information is transferred internationally, the transfer will be handled in accordance with our Privacy Policy and applicable data protection requirements.

Further information may be available in the privacy policy of the relevant third-party provider.

17. Updates to This Cookie Policy

We may update this Cookie Policy where:

• New website tools are introduced
• Cookies are added or removed
• A third-party provider changes
• Our consent system changes
• Applicable law or regulatory guidance changes
• The purpose of a technology changes

The latest version will be published on this page with a revised “Last updated” date.

A new consent request may be displayed where a material change affects the choices previously made by visitors.

18. Contact Us

For questions about this Cookie Policy or the technologies used on the website, contact:

Zentiq Energy
Legal company name: Zentiq Energy
Registered office: 20–22 Wenlock Road, London, England, N1 7GU
Email: info@zentiqenergy.com
Telephone: 0044 0207 0461830

You may also read our Privacy Policy for more information about how personal information is handled.